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A Customer’s True Experience with the Unified Contact Centre, AskDubai
Services Monitor

e4all resumes its investigation into how far eServices are able to communicate with customers effectively and efficiently under the umbrella of the eGovernment’s slogan

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Modhesh Friends Forum at www.emodhesh.ae
E-Coverage
"Cyber Fun for Everyone" is the theme from Modhesh Friends Forum homepage. The theme sums up the offering on the website (www.emodhesh.ae)
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dubai.ae through the Eyes of Users
General
Dubai Government has regular surveys to assess the level of user satisfaction in terms of ease of access to information on www.dubai.ae
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DTCM joins AskDubai Service
Services Monitor
Department of Tourism and Commerce Marketing (DTCM) has become the 16th government department to join the AskDubai service,
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DSS 2008 Information on Your Mobile Phone
Services Monitor
As part of the objective to facilitate easy access to information, Dubai eGovernment is offering instant information on DSS 2008 events via mobile phones.
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Dubai Police Chief at Your Service
E-Coverage
Users will be surprised at the speed at which their complaints are responded to by H.E. General Dhahi Khalfan, who personally checks and follows up on all emails.
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DED Public eServices
Services Monitor

DED Public eServices on www.dubaided.gov.ae include:Estimating Cost of issuing a trade license, trade name search, trade license data, sale promotions, searching business activities

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Editorial
7 Years of Monumental Contribution
When Dubai eGovernment was launched in 2001, there were sceptics who doubted the benefits and future of such an initiative. However, Dubai has been blessed with a visionary leader who decided to reformulate the working model of the government to build cost-effective, easy-to-access government institutions in a city that has become a model of welfare and prosperous living
Towards a Unified“Suggestions”System
Over the years, at e4all, we have received many creative suggestions and ideas from a number of individuals, each of which could work out to be the basis for a successful partnership between the proposer and the government department. However, many people are reluctant to propose to government departments because of the lack of a clear incentive system and the absence of a mechanism that would produce mutual benefits.
ePay: Successful Despite Poor Response from Some Banks
In 2008, around 1 million transactions valued at more than Dh. 1 billion were transacted through “ePay”, the electronic payment gateway developed by Dubai eGovernment. This is more than four times the amount collected the previous year.
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العدد 47 - سبتمبر 2007Issue 46 - August 2007
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